Comments on: They Said What?

By: smallbizbee

smallbizbee — Mon, 19 Jan 2009 05:11:59 +0000

@Nick
I’d be interested in taking a look at it, definitely let me know when you go live.

Matt

By: Nick

Nick — Mon, 19 Jan 2009 05:09:32 +0000

Matt,

I’m glad you brought this up. We’re currently developing an online feedback box for small businesses. It’s called FeedbackJar. I’ll let you guys know once we’re out of private beta.

By: smallbizbee

smallbizbee — Thu, 15 Jan 2009 04:36:52 +0000

@Tumblemoose
That’s it George, you have to look for the trends and then start working to fix whatever they are saying is wrong. It begins to focus your efforts so you aren’t blown “4 ways of the wind” which is pretty common when looking at process improvements.

Matt

By: smallbizbee

smallbizbee — Thu, 15 Jan 2009 04:35:36 +0000

@Gerald
The key is looking for trends in the negative feedback. Some will be just spiteful for whatever reason, but the honest constructive feedback can work as a stop gap in systems you have that may not be working.

Matt

By: Tumblemoose

Tumblemoose — Mon, 12 Jan 2009 06:03:03 +0000

Receiving feedback can really turn things around for a failing enterprise – as long a the feedback is heeded to some extent. You can’t let yourself get blown the 4 ways of the wind, but if a good percentage of folks are saying the same exact thing, you can probably bet there’s something to what they’re saying.

Insightful post, Matt. Good job!

By: Gerald Weber Search Engine Marketing Group

Gerald Weber Search Engine Marketing Group — Mon, 12 Jan 2009 01:50:25 +0000

This is a very interesting article. It reminds me of when I used to do chat tech support for Hostgator.com many years back. We had a survey at the end of each chat where the customer could rate you and leave comments. The majority of people would leave raving reviews (or course we were on top of the game) However sometimes you would be suprised to see that sometimes the people that you helped the most would give you a need improvement or negative feedback. It’s very strange and interesting how that works.