Comments on: How a Bad Salad Leads to Happy Customers and What Your Business Can Learn From It

By: smallbizbee

smallbizbee — Thu, 09 Jul 2009 15:35:53 +0000

@Klaus
I agree, service recovery is something that businesses need to do a better job of.

Hadn’t thought about the male/female aspect of it. Maybe my wife and I should sit down and compare notes on the times a business has done something like this for us. Wonder who would have more? Probably her, but she’s a much tougher customer too

Appreciate your comment,

Matt

By: smallbizbee

smallbizbee — Thu, 09 Jul 2009 15:33:24 +0000

@Gry
Exactly, you giving your customer a reason to believe in you, and trust that if something goes wrong you’ll fix it.

Matt

By: Klaus at TechPatio

Klaus at TechPatio — Thu, 09 Jul 2009 14:15:49 +0000

Great story, sweet Unfortunately it’s rare businesses act like that, I don’t see it often. If they mess up, they will re-do and give you the correct order, but no compensation.

Or maybe it’s because I’m not a girl

By: Gry

Gry — Mon, 06 Jul 2009 11:26:22 +0000

You need to make sure that your clients are happy. Even if it means giving away free stuff. Afterwards he’ll think (and tell all of his friends) “this place is awesome! If the do anything wrong I’ll get even better service than I’m paying for”. This should be a basic rule in business.

By: smallbizbee

smallbizbee — Sat, 04 Jul 2009 16:01:53 +0000

@Jon
Exactly, and really it’s not that hard to do…sometimes it’s the little things they will remember the most.

Matt

By: smallbizbee

smallbizbee — Sat, 04 Jul 2009 16:01:09 +0000

@Luke
LOL, yeah the free salad was not nearly as brag worthy!

Matt

By: Jon Winthorp

Jon Winthorp — Sat, 04 Jul 2009 01:31:55 +0000

Great true story. It just goes to show you how it can really pay to go above and beyond for a customer. They remember that stuff.

By: Luke

Luke — Sat, 04 Jul 2009 00:57:24 +0000

Indeed. The beauty of everyday business done right.
Each client is a “situation” if I may, therefore requires
unique attention, rather it be before the sale, during or after.
Real estate has taught me to make decision based on the situation and not the client or reward, all though that could be
challenging.

btw, good observation* – just sayin’
*(notice the free salad didn’t carry the same weight with her as the free milkshake).

By: bizsugar.com

bizsugar.com — Fri, 03 Jul 2009 13:49:49 +0000

Bad Salad Leads to Happy Customers and What You Can Learn From This…

My unbelievably exquisite, lovely, and beautiful wife (she may be reading this) came home from work yesterday and was bubbling over with excitement. I first thought she was just excited to see me after a long day, but in her hand she held a 5 berry mil…