Comments on: Netbiz Case Study: The Importance of Online Reputation Management

By: Jim

Jim — Thu, 01 Oct 2009 07:30:54 +0000

This was clear and concise and I couldn’t agree more! It has never been easier for your customers, competitors, and employees to publish items online that can have a damaging impact upon your online business. Corporate Reputation Management can definitely help maintain or restore your reputation. Share this information with anyone that needs it. It’s valuable and useful.

By: Mr Yournetbiz

Mr Yournetbiz — Fri, 25 Sep 2009 22:06:22 +0000

This is a real nice blog. an I find your points really interesting. I shall think on them some more.

By: YourNetBiz Mentor

YourNetBiz Mentor — Wed, 09 Sep 2009 17:02:34 +0000

Companies need to take responsiblity for their customer base. However, regardless when you are in the public eye, online or offline you can strive for 100% satisfaction but it is not always there. Unfortunately negativity surrounds us, sometimes a company displays it and yes sometimes a customer does.

As long as you make every effort to realistically resolve conflict that is the best any business can do

Great Article, and I agree with you

Meg

By: Guedo Fanony

Guedo Fanony — Tue, 08 Sep 2009 18:17:08 +0000

I fully agree that companies need to take responsibility for their actions and interact with their clients. This helps sort out the honest companies with integrity from the fly by night start ups that don’t care about their short lived reputation. As a NetBiz employee, it’s nice to know that we are now taking control of our own reputation!

By: Rory Kaluza

Rory Kaluza — Tue, 08 Sep 2009 18:11:51 +0000

ORM is an essential part of any online marketing campaign. It comes back to the basic principles of Public Relations. A company must manage its image and address negative press in the media or in the case of the internet, the search results. To simplify, ORM is just good PR.

By: Ask Netbiz: Blogging Elsewhere

Ask Netbiz: Blogging Elsewhere — Fri, 04 Sep 2009 17:11:31 +0000

[...] featured a column written by Cory Huff from NetBiz.com on September 2nd. Netbiz Case Study: the Importance of Online Reputation Management is an article about how NetBiz.com is making changes in the way that we interact with and listen to [...]

By: Cory Huff

Cory Huff — Thu, 03 Sep 2009 22:47:41 +0000

Louis, you’re absolutely right! Over the last few weeks we’ve been doing the best we can to reach out to those who are talking about us – the interesting thing is that when you decide to reach out to people who are spreading negativity and resolve the issue, they usually don’t respond. The negativity stops, but the response rate is pretty low.

Anyone else in the community have any luck with getting unhappy internet citizens to actively engage?

By: bizsugar.com

bizsugar.com — Thu, 03 Sep 2009 15:34:53 +0000

Netbiz Case Study: The Importance of Online Reputation Management…

It’s not often you find a business willing to admit to mistakes and candidly share what they learned from them. Cory Huff, of Netbiz, shares what Netbiz learned when it comes to online reputation management and listening to the online conversation….

By: Louis Halpern

Louis Halpern — Thu, 03 Sep 2009 08:21:37 +0000

I agree with the your views on listening, engaging, building and having fun BUT I would also add reaching out to my list of instructions.

Admitting your mistakes. Telling people how you’ve fixed it and then following up also really works. The more you engage the greater the response.

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Thu, 03 Sep 2009 06:27:25 +0000

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