Great Service, Good Business, or Just Annoying? You Make the Call
Around this time of year I start doing a lot of online ordering of custom printed merchandise for spring events my business manages. This means I am searching numerous supplier websites trying to find the right items, at the right prices, from companies I know can deliver on time.
It also means I see first hand how some small business (and larger businesses for that matter) integrate their online stores, customer service, and product delivery.
One merchant I deal with has a procedure that I can’t figure out if I like or not…
A Little Background
This supplier I’ve been dealing with for a couple years now. They have a quality product, for a good price, and they deliver on time…overall I am very satisfied using them for some of my branded merchandise needs.
But, they have me flummoxed when it comes to one of there practices.
On their site I will choose the items I want printed, make numerous choices on the printing options, and finally see a final product and cost for my order once I’ve added the items into the shopping cart. Until my items go into the cart I don’t fully know what my costs are (there’s the item costs, setup fees based on printing options, and miscellaneous charges for extra services).
So I get everything into the cart, look at my costs, and then decide if I want to purchase as is or make some changes to the order to get back on budget. Sometimes I make changes and complete the order, other times I go a completely different route altogether and abandon the cart to start another search on their site.
My Question for You
Which leads me to my question for you all. Every time a cart is abandoned they follow up with a phone call to me to inquire about why I abandoned the cart (they have my info on file since I order from them regularly). They usually say “we notice you were looking at custom printed pink flamingos but did not complete your order, can we help you finalize it?”
Okay, I get it – shopping cart abandonment is a real thorn in online retailers sides, but really, a phone call every time I leave a cart – even if during the same session on their site I place an order?
I’ve suggested that if I could see total costs before placing items into a cart I wouldn’t be abandoning the cart as often, but I don’t think there is much energy around changing that since then they wouldn’t be able to see uncompleted orders.
This must work on some level or they wouldn’t commit the resources to make the calls all the time, but it has me wanting not to check things out on their site because I don’t want the phone calls if I change my mind.
The whole thing has me confused. Is this the best way to go about dealing with abandoned carts? Is it good service, or just annoying? I don’t know…so I need your help figuring it out.
You Make the Call
So which is it….great service, good business, or just annoying? Let me know in the comments below.
Photo Credit: Divine in the Daily
4 Life Saving Tips for Small Business Marketing
Marketing for any small business is incredibly time consuming, and if you’re only one person or a small army of hardcore marketers, you want to make sure you’re optimizing around acquiring new customers and re-selling to current customers.
Focus on the RIGHT numbers
While marketing can be a volume game, it’s easy to measure the wrong metrics and to aim for the wrong goals. We came across that problem when we were shooting for high volume traffic, but it wasn’t converting as we expected. The Key Performance Indicator should have been sales, not traffic.
Spend money to get money back
Sure, goodwill is a good idea. Advertising is good for branding purposes too. But will these things help you reach your goals, which mean more revenue and more profit? Will goodwill turn into an amazing piece of press for your company that in turn will lead to sales? Will that branding campaign cause more people who were initially hesitant to purchase at one point, to actually pay for your product or service at another time? You have to have justification for your initiatives, as well as proper metrics to measure the effectiveness of the programs; otherwise you’re just wasting time doing things that might not be working or things that do not work as effectively as other things.
Double down on what’s working
It’s important to know what is affecting the bottom line and focus more of your efforts on what will help you reach your business’ goals. Cut out the fat and stop doing things that aren’t as effective as other things you can do or things that aren’t effective at all.
Test, Test, Test!
If what you’re doing works well enough for you, then that’s great, but if you want to take your business to the next level, test out ways to make what you’re doing even more effective. Try out new things with CRM like offering different sales and promotions, rearranging your website and its contents for readability and usability, or just testing a few things with your email marketing.
About the Author: Danny Wong is the Lead Evangelist for Blank Label, a provider of men’s custom dress shirts. He specializes in Small Business Marketing and Search Engine Optimization.
Want to be our next guest author? Click here for details.
Photo Credit: jsmjr
What to Look for in Online Collaboration Tools for Small Business
Small businesses are more mobile today than ever. No longer are we tied to physical locations, or limited by technology in communicating with partners all around the world.
This is extremely exciting on one hand – great freedom for the business owner, larger reach, and an opportunity to work with the best and the brightest from literally around the world.
On the other hand this freedom offers up a real challenge when it comes to collaboration.
Assembling Virtual Work Teams
What is the best way to put together a work team that may not be centrally located to where you do business? How do we build teams, and transfer necessary information across work groups?
These are questions I think many small businesses owners are asking themselves. And the good news is that many online collaboration tools are now available to help facilitate the new way in which we do business.
What to Look for In Online Collaboration Tools
There are many choices, and numerous advantages in using an online collaboration tool. Here are the five main things you need to look for when deciding which provider is right for you.
#1 Security
Got to put this at the top of the list. If you are going to be putting a lot of your work, confidential or proprietary information, onto the web in order to collaborate you need to be sure the provider you choose is secure. Do they auto backup data? Do you have the option for enhanced security on your pages (https)? Don’t let a breech in their security become a breech in yours.
Do your homework – Online Security Safeguarding Your Business (via3.com white paper)
#2 Flexible and Reasonably Priced User and Storage Options
You want an online collaboration solution that offers enough storage for all the documents and files you expect to be sharing across your work teams.
Also you want to be sure you can add user accounts as your work teams grow. Most providers will offer graduated pricing based on the storage you need and the number of users. Look around until you find one that looks like it will allow you to grow as your business grows without any hidden upgrade fees, or sky high pricing.
#3 A Robust Suite of Tools
The basis of online collaboration is to collaborate, right? You’ll want to be sure your provider offers a suite of collaboration tools to fit your needs.
The basics should include:
- Tasks management
- Contact management
- File sharing and storage
- Private messaging
- Chat
- To do lists
- Message boards
- Email integration
- Calendars
The sky is the limit when it comes to features, you’ll also find that some providers offer:
- Blogging
- Polls
- Photo sharing
- RSS feeds
- Wikis
- Social media tools
Pick the one that offers the right selection of tools you’ll actually use. All the bells and whistles sound nice, but if you’re not going to use them you could be paying more for these features just to have them sit there.
#4 Simplicity of Design and Function
Using online collaboration should make your life easier, not more stressful. Look for a simple to use tool that encourages users to, well, use it! If it is too hard to understand, too cumbersome to work with, and more trouble than the end result, you’re going to have a hard time rallying the troops to make the switch to online work groups.
#5 Offers a No Obligation Free Trial
You really don’t know what you’ll be getting from any provider until you are in there using the software day in and day out. Do not sign up for something until you’vehad a chance to test drive the product and make sure it works for you and your business. Most will offer at least a 2 week trial so you can get the feel for how the system works before committing.
What are the Choices?
The choices are vast, and you will need to do your research. Early this year Business Pundit put out a great article, The 10 Best Collaborative Web Tools for Business , which should help you in your search.
They list their top 10 providers, as well as pros and cons of each, and a comprehensive overview of the software and service. OfficeMedium (latest sponsor of this blog) was rated as the #1 choice.
If online collaboration is something you’ve considered we recommend you head over there and check them out, see if what they offer is right for you.
Final Thoughts
The world is getting smaller, and we small businesses owners are able to do business in places we could only dream of a few short years ago. Online collaboration could mean a greater reach, with more efficiency to the small business. If you’re considering getting your teams together virtually, do your homework on the options out there and try out some of the solutions that look like they could work for you.
Photo Credit: lumaxart
Conference Call Etiquette – How to Sound Professional in Your Pajamas
The following is a guest post from Amanda Mitchell a freelance writer who specializes in getting the most of technology for small businesses. You can reach Amanda at mitchell_amanda (at) ymail.com

You’ve started a small business and quit your day job. Good for you! But just because you’re working from home now doesn’t mean you won’t be interacting with others on a daily basis. If you run a service-based business, you need to communicate with your clients. While e-mail and instant messaging can be useful to convey quick messages, the time may come when you need to have a real conversation with your clients. If you’re in New York and they’re in California, meeting at the office is out of the question. This is where conference calls come in.
Be careful, though. Working from home can cause some people to get a little too comfortable. You might be sitting at a desk, working on a computer, but if your professional dress code entails flannel pajamas and fuzzy slippers, it can be very easy to forget you’re dealing with professionals who are expecting you to be professional too. A few simple tips will help you prepare for your conference calls, and keep your professional reputation intact.
Get dressed
There’s nothing wrong with working in pajamas, sweats, or even a muumuu, if that’s your thing. Part of the reason you wanted to work from home was that you knew you could be just as productive while you were comfortable as you were when you had to dress up in constrictive business attire. Maybe even more productive, right? But interacting with others via e-mail, instant message, or social media is very different from actually talking to them.
If it helps you maintain a professional demeanor during the conference call, get out of the pajamas and into some real clothes, even if it’s just jeans. It will remind you that it’s not an ordinary day where it’s just you, your computer, and your Twitter friends, and will help you stay focused.
Get the kids out of the room
A lot of people start businesses from home to spend more time with their kids, or simply to avoid paying nearly what they earn at a regular job on the daycare they’ll need while they’re at work. Setting up shop at home makes all the sense in the world, until you have to get on the phone with your clients and your kid is having a meltdown.
A crying child is not good background noise, and may cause your clients to wonder whether you’ll be able to get their project done while facing the demands of home. Your kids are important, but so is your business, and your clients deserve your full attention during a phone call. If your kids are school age, schedule the conference call during school hours. If they’re not, wait until nap time. If this doesn’t work for your client’s schedule, especially if they’re in a different time zone, ask a friend or family member to come over and keep the kids busy while you take the call.
Don’t eat
It may sound like common sense, but if you have to schedule a conference call during what would normally be your lunch time because it’s when your client is available, you may think there’s nothing wrong with having a sandwich while you talk. They can’t see you, right? No, but they can hear you, and the sound of chewing or lip smacking is not going to endear you to anyone. The last thing you want is a mouth full of tuna salad right when the client asks you to explain your project time line so they can approve your budget.
Sure, some meetings are held over meals, but this is a conference call. There are no visual cues or body language to enhance your communication, and it’s even worse if you’re the only one eating. All they have to go on is your voice, so don’t obscure it with food. This also goes for chewing gum, or hard candy. No, and no. Have a glass of water nearby, sure, but no eating. Period.
Turn off the TV
Some people need the ambient noise of the television, the radio, or their iTunes library to keep them on task. It may not distract you, but it will definitely distract whoever is on the other end of the line. They need to be able to clearly hear what you’re saying. Not to mention, hearing Oprah in the background may make them wonder whether you’re actually getting any work done.
Keep things quiet, behave professionally, and your clients don’t ever have to know you work in your pajamas.
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Photo Credit: Mike “Dakinewavamon” Kline
Who Won the HP iPaq Glisten?

It has been a fun week collecting entries to win our HP iPaq Glisten smart phone. This feature rich phone looks awesome, and now it’s time to give it away to one lucky reader!
To Recap
To quickly recap how our contest worked, in order to be entered each contestant had to:
1. Leave a comment on the contest post so that we know you found out about the giveaway through this article, and tell us how this phone will help improve your busy life, and/or make your more efficient. You needed to leave us your Twitter user name for part 2…
2. Follow @HP_PC on Twitter, and send the following tweet to your followers:
I just entered to win a new HP iPaq Glisten from @HP_PC and @Smallbizbee, here’s how you can enter to win too http://tiny.cc/Q3wTf
The above got you one (1) entry into the contest. You had to do both to get the one (1) entry
Then, if you wanted extra credit you could post about the contest on your website or blog, and once you let me know you made the post we gave you three (3) more entries.
The maximum number of entries from any one person was four (4).
And the Winner Is
The list of entrants was loaded into Random.org, randomized, and the person at the top of the list is our winner.
Congratulations
Our winner is Kasey Armstrong, who said that the Glisten will help simply life as a student an make things a lot easier.
Kasey, we’ll be contacting you via email to arrange shipment of your new HP iPaq Glisten.
A Big Thanks
A big thanks to HP and HP_PC for making this giveaway happen. And also a big thanks to everyone who entered.
Until next time…
Outsourcing and the Small Business
In this guest post Brenda Harris shares her thoughts on the pros and cons of outsourcing for the small business owner.
It’s an issue that is kicking up a storm today because of the high rate of unemployment – President Obama has on his agenda the issue of moving jobs back to the USA from India, China and other countries where they’ve been outsourced to take advantage of low costs and a capable workforce.
It’s the larger corporations that are now in the line of fire – they’re being called tax evaders who have moved much of their operations overseas so that they’re able to make huge profits. But if you take a closer look at this phenomenon called outsourcing, you’ll find that almost all businesses are guilty of it at some time or the other.
Outsourcing is Out There
For example, banks outsource debt collection to private agencies or individuals who buy the loans from them at a slightly lower rate. Telecommunication and other service-oriented companies outsource their customer service and troubleshooting operations to smaller organizations. And even the U.S. Defense Department is guilty of outsourcing auxiliary military duties to contractors in Afghanistan so that US military personnel are free to take care of “core” tasks.
Outsource Something, Not Everything
So even if you’re a small company, there’s no guarantee that you’re never going to outsource any of your operations. In fact, if you’re a small business, it makes sense to outsource, especially those tasks that are routine and not tied explicitly to the operations of your company. Most small organizations outsource their annual audit and tax preparation or their technical programming/coding process. This is because they don’t have customized needs for these operations, so they’re bound to get them cheaper from companies who are dedicated to tax preparation and offering technological solutions for fields like customer service, business intelligence, data mining and so on.
Be Selective
One aspect that most companies forget to take into consideration when they outsource is to check the difficulty of the integrating the result of the task they are delegating to other organizations with the entirety of their own operations. The task itself may not be that hard, but when the finished product is in, it may have compatibility issues with the rest of the operations of the organization.
As a simple example, if you outsource your customer service and later find that the company who takes care of this aspect for you is at the receiving end of a host of negative criticism, it is your organization that loses face and repute, not the one that you outsourced your customer service operations to.
Final Word
In general, it is not wise to outsource critical or sensitive operations – those that are essential to the existence and survival of a company, and those that require the highest level of security. Also, if you don’t manage your outsourced operations and ensure that they are compatible with your in-house operations and that quality is at the highest level, all the cost benefits that you gain through outsourcing tend to be lost in the resultant confusion.
This guest post is contributed by Brenda Harris, who writes on the topic of executive mba programs . She can be reached at her email id: brenda.harris91@gmail.com .
Want to be our next guest author? You can! Click here for details.
Photo Credit: foundphotoslj
How To Build A Good Website That Keeps Your Customers Fully Satisfied
In this guest post Lena Morrish and Dima Nikolayenko share their tips to building a website that keeps your customers satisfied, and coming back for more!
It is fairly common knowledge that there is wider acceptance of the online mode of shopping today, than ever before.
More and more customers who never considered the online mode for making routine (as well as exotic!) purchases are starting to discover the absolute convenience of being able to carry out their shopping from the comfort of their homes or offices, make payments online, and have the merchandise delivered to where they would like it to – totally hassle free!
Online Shopping Challenges
That said, all online business store owners – small or big, need to make sure that their customers remain happy with their efforts and keep coming back to them often. This is particularly true in the face of significant competition online.
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One of the major challenges that online stores face in particular is the lack of personalization and the human touch or element, which is often extremely important to many shoppers – they like to touch and feel the products that they are looking to buy. Another agonizing experience for online shoppers is the lack of instant nirvana or gratification – they actually have to wait out for the item that they have bought to arrive through the mail.
Advantages are Numerous
Yet, online stores proffer numerous advantages which actually outweigh the disadvantages by a huge margin. Customers can get exactly what they want, however exotic the item may be, something which a lot of offline, brick-and-mortar stores are loath to stock up on. Also, they never need to leave where they are, and can order, pay and expect delivery of the item they have shopped, from the comfort of their home or office.
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Online stores are great for the sellers as well – no major inventory to stock up on, neither any costs of sales personnel to incur. The only major costs are the marketing costs and ensuring that customers actually visit as well as buy things from the store.
Not to Burst Your Bubble, But…
But that is where the catch is – the costs, or at least the efforts for marketing and promotion are reasonably significant. This is particularly true since barriers to entry for all other prospective sellers are reasonably low, and there is immense competition.
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Also, while you may be able to sell to the whole world, anyone in the entire world could be selling those items too, as against having a shop in a particular neighborhood, where, by and large, you are competing with shops only in the vicinity.
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So, how to build a good website that keeps your customers fully satisfied?
Find the Right Tools
This is where website building tools really come in handy; they guide you on ensuring that your efforts are channelized in the right direction so that you end up getting maximum bang for your buck (particularly when the bucks we are referring to here are essentially metaphorical, denoting the efforts that you put in more than the money).
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For instance, keyword research tools can save you a huge amount of time and effort by providing you with just the right keywords that users are likely to key in when searching for what you have on offer. Similarly, there are tools such as those for email marketing and promotion, affiliate marketing tools, web design and hosting tools and so on, which can together go a long way in ensuring that your efforts pay off to the maximum.
Conclusion
In conclusion, it would be wise to try out each tool one after another and see which one works best for you; you can then accordingly channelize your efforts and focus on those tools that work the best. The approach maybe is slow to begin with, but ultimately it bears maximum fruits.
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Lena Morrish and Dima Nikolayenko, internet publishers, can show you how to start up an internet business and use appropriate tools such as website building tools, keyword research tool, follow up autoresponder etc. to make your customers happier and create their desire to keep returning to your website.
Want to be our next guest author? You can! Click here for details.
Photo Credit: katerha
6 Tips on Getting Traffic to Your New Blog
We know a blog can be a great tool for businesses. If you’ve finally got your blog off the ground, the next step is to get some traffic to it. This guest post by Andrew Rondeau of Webuildyourblog.com offers up 6 tips to getting the traffic flowing in.
There’s a popular saying in business, that the hardest part of anything is simply showing up. While it holds true throughout many aspects of corporate culture and success, it’s certainly not true for the blogging world. If the blogosphere’s got anything, it’s millions of people who’ve shown up, some uninvited. Showing up simply isn’t enough to become a blogging success anymore.
You’ve got to generate traffic and promote yourself.
You’ve got to create timeless posts that circulate throughout social bookmarking services for years to come.
You’ve got to take an active presence in getting your blog out there.
It’s no longer about simply writing; promoting is the biggest part of blogging today.
Here are six tips for getting traffic to your new blog.
#1: Don’t just write for cash
It’s tempting to write solely for Adsense revenue, but doing so is a bit of a failed metric for success. There are ultimately two different kinds of blog content, made-for-revenue and organic. When you focus on revenue-generating content, you end up destroying your long-term financial potential. Focus on generating readers, not just cash, and start looking at monetizing your blog later on.
#2: Guest posts are great for generating traffic
There are always going to be bloggers out there with more traffic than you, regardless of what niche you write on or how often you write. There are millions of blogs around, and the spread of traffic between them all is truly stunning. Don’t think that you can get it all to yourself — cooperate and collaborate with other bloggers and expand your reach. Contact a big blogger about guest posting on their blog, and you could see some serious traffic come over to yours.
#3: Social bookmarking loves images
Got a post that could succeed on Digg or Reddit? Make sure you’ve included images in the post’s body copy. Most social bookmarking services seem to favor articles that have images and dynamic media included in the page, so ensure you’ve got something interesting for people to look at, as well as something interesting to read. Make sure you add tags to your images.
#4: Don’t sell out to promoters
Promotional posts are great, so long as they’re intelligently targeted and used sparingly. However, subscribers hate unnecessary promotional content, and using too much of it is a great way to see your readership dramatically decline. Focus on generating traffic, and leave promotional or sponsored posts out until you’ve reached a sustainable subscriber level.
#5: Experiment with different posting mediums
Video blogging is fun, and experimentation with it could generate more readers for your blog. Trying different post formats, topics, and styles is great for boosting traffic. When more people enjoy at least some aspect of your blog, more people talk about it, which means much more traffic.
#6: Use social media to compliment and sustain your blog
A Twitter account is great for promoting your top blog posts, generating buzz, and of course, increasing traffic. When you pair your blog up with social media services, you give yourself an avenue to drive traffic to your blog. A Facebook page might cost an hour of your time to set up, but it’s well worth the long-term promotional benefits.
What tips would you add? Share your views in the comments below.
Andrew Rondeau is the author of the free guide Income Blogging Guide. Click on the following link to grab your complimentary copy of Andrew’s Income Blogging Guide.
Want to be our next guest author? You can! Click here for details.
Win a HP iPAQ Glisten From Smallbizbee ($390 Value!)
If you’ve been looking for a smart phone, perfect for an on-the-go entrepreneur you’re gonna’ love what we have for you this time.
How would you like a brand new, HP iPaq Glisten valued at $390 for FREE just for being a loyal reader of this blog?
Sound like a good deal? Well it did to us too. Not familiar with the Glisten? Read on…
HP iPAQ Glisten
The HP iPAQ Glisten is a stylish, 3G smartphone designed for on-the-go professionals who need to stay connected to the people and information they care about.
This quad-band world phone, featuring Windows Mobile 6.5, easily moves between work and play with advanced mobile email capabilities, multiple connectivity options, built-in Wi-Fi and GPS functionality and rich multimedia features and applications.
AT&T’s 3G network is available in more than 350 major metropolitan areas. AT&T also offers 3G data roaming in more than 100 countries, as well as voice calling in more than 215 countries.
The iPAQ Glisten features a full QWERTY keyboard for fast, easy and accurate messaging, including SMS/ MMS, instant messaging and e-mail.
A touch-enabled AMOLED (active-matrix organic light-emitting diode) screen delivers a crisp, clear display that easily allows you to navigate through menus, windows, and links at the touch of a finger.
Through HP’s partnership with AT&T and Microsoft, the iPAQ Glisten customers will have access to a wide variety of applications, music, ringtones, games, etc through the AT&T AppCenter and Windows Marketplace.
For more information visit: HP iPAQ Glisten
How to Enter
There are two easy steps you need follow in order to enter:
1. Leave a comment below so that we know you found out about the giveaway through this article. Tell us how this phone will help improve your busy life, and/or make your more efficient. Make sure you use the email address you want us to contact you at if you win.
Please leave your Twitter Screen name in your comment
2. Follow @HP_PC on Twitter, and send the following tweet to your followers:
I just entered to win a new HP iPaq Glisten from @HP_PC and @Smallbizbee, here’s how you can enter to win too http://tiny.cc/Q3wTf
Extra Credit
Doing the above gets you 1 (one) entry into the contest. For an additional 3 (three) entries simply write 1 (One) blog post about this contest, what you like most about the Glisten, and link back to smallbizbee.com. Send me an email when you publish your post so that I can make sure you get credit for all of your entries into the contest. You have to do #1 and #2 above before you can get extra credit.
Contest Details
- Contest ends Sunday Feb 21, 2010 at 11:59pm PST.
- Winner will be drawn at random using Random.org
- We will announce the winner on this site Mon Feb 22
- You must be following @HP_PC when we pick a winner on Monday in order to qualify.
- We will contact the winner via email to arrange shipment of your brand new HP iPaq Glisten – absolutely free – within 48 hours of announcing the winner.
Good Luck
Good luck to everyone who enters. If you have any questions please contact us!
Seven Things Your Brand Is Not – And One That It Is
What Your Brand Is Not
1. Your brand is not your logo
2. Your brand is not your personal identity
3. Your brand is not what you sell
4. Your brand is not what you say it is
5. Your brand is not your fancy offices
6. Your brand is not your company culture
7. Your brand is not your employees
What Your Brand Is
Your brand is the emotional and psychological relationships you have with your customers. Your brand is what your vendors think of you, what your employees see of you, and what your customers say about you - Essentially your brand is what they say it is, not what you say it is.
Questions?
Put’em in the comments below.
Why Your Business Should Do a Shot of Jägermeister
Ever had a shot of Jägermeister? You know that slightly sweet, licorice flavored libation favored by the younger crowd?
I’ll admit it, back in my more impressionable days – I’ve had a shot or two, usually with a rowdy bunch of friends one of whom always seems to be yelling “Jäger!!”
And guess what…I don’t really like Jägermeister. Something tells me I’m not alone in this, and if I were to poll the audience right now I bet I’d find the overwhelming majority of you out there who’ve had a shot didn’t really care for it either. After a while you’d think nobody is buying this stuff, right?
Sales Tell The Story
Hmmm – so let me get this straight, a product hardly anybody likes, is still on the market, and not only that but sales have grown over the past 25 years by up to 40% a year!
Last time I checked my sales weren’t growing at 40% per year, and I humbly think I’ve got something that more people like than Jäger, yet they are more successful – what gives?
How an Unpopular Product Gets Popular
Sally Hogshead must have been asking herself that same question when she wrote “How to Fascinate – Why Your Brand Should Do a Shot of Jagermeister”
In this thoroughly enjoyable, 16 page manifesto Sally says Jäger’s success is due to one simple principal, they fascinate.
Jäger doesn’t succeed despite its horrific taste,but because of it … an overall toxic experience is part of the brand promise.
That’s right, Jäger succeeds because it taste bad. They’ve managed to use fascination to sell bad booze.
The Seven Fascination Triggers
According to Sally there is seven fascination triggers, that pull consumers to one brand over another:
MYSTIQUE – Why we’re intrigued by unanswered questions
LUST – Why we’re seduced by the anticipation of pleasure
ALARM – Why we take action at the threat of negative consequence
POWER – Why we focus on people and things that control us
VICE – Why we’re tempted by novelty and “forbidden fruit”
PRESTIGE– Why we fixate on rank and respect
TRUST – Why we’re loyal to reliable options
Each trigger adds to the attraction.
Could Your Business Use a Shot of Jäger?
Think about the seven triggers above and ask yourself how your business can start building fascination and capture the minds of your customers.
If Jägermeister can succeed in spite of its product what could you do with a little facicsnation and a great product? Sally points out that,
When consumers buy a certain brand, they’re often not paying for the utility of the item—they’re paying for the trigger.
Selling the Trigger
Do you think you could implement any one of the seven triggers above into your marketing and branding plans? And if you can what do you think that will do to your sales? We may not grow by 40% a year, but adding some fascination sure can’t hurt.
Building Mystique
Sally goes on to talk about one of the triggers, mystique, in more detail in this report. I think after reading her thoughts on building mystique with your product you’ll be ready to tackle the other six triggers on your own.
Free Instant Download
For more about Jagermeister, Green M&M’s, bull testicles, and secret recipes check out the whole report here:
How To Fascinate: Why Your Brand Should Do A Shot Of Jägermeister (.pdf 16 pages)
Photo Credit: Todd Kravos
4 Tips for Using Smart Pricing to Increase Online Sales
The topic of increasing online sales through conversion rate optimization has been discussed in length recently and rightfully so. More and more online stores are looking at conversion rate optimization as a means to increase online sales, alongside traditional means such as increasing traffic volumes.
Four Smart Pricing Tips to Increase Online Sales
One area which is often overlooked, is using smart product pricing as part of the conversion rate optimization process.
1. Show The Customer How Much Can Be Saved
Whether or not your website has the newest features or hasn’t been updated for some time, at the end of the day customers are looking to save money. They will often compare your prices vs the prices of their local store, so some savings has to be reflected and visible shown. Products will often come with an RRP or suggested list prices. Visibly show this price and your price as it’s a very strong pricing message. My favorite way to display this message is Our price $$ (% of saving or you save $$).RRP $$
2. Waver Shipping Costs
Excessive shipping costs will often result in negative customer reaction and basket abandonment. Free shipping on the other side of the scale, will cause the opposite and result in a more positive customer reaction. Now, of course wavering shipping is easier said than done, but there are couple of tricks you could try. The first is to offer free shipping over a certain order value which works, but is very limited in its effectiveness. The second is to include the basic cost (to you that is) of the shipping in the price of the product. You will still need to ensure the end price is competitive, however the behavioral effect on the customer will be worth the effort.
3. Compare Your Prices To Others
If you excel in this area, don’t be shay from visibly showing your prices and your competitor prices (just don’t link to them
). Chances are your customers will first look around, research and compare prices anyway. By giving them all the information at once, this pricing strategy can help bring their buying decision forward. Pricing aside and looking at the overall conversion rate process, you could also compare availability and shipping costs next to each price.
4. Reward Customers Who Buy Multiple Items
A smart pricing strategy will reward customers who buy multiple items at one go. From the business perspective, more items means higher order value and more revenue. There are many types of rewards to consider from upgraded shipping (when the normal shipping is free), to discount off the total amount or even upgraded products. The principle is, if you want customers to spend more, you’ll need to work for it.
Online shoppers often look for the web in order to save money. Pricing your products smartly will ensure you are still relevant.
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Guest post by specs sellers Glasses Direct. Offering a range of specs and sunglasses online.
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Five Steps to Not Getting Ripped Off on Credit Card Processing
The following is a guest post by Sean Harper, one of the co-founders of TransFS an online comparison shopping website that helps business owners quickly and easily compare credit card processors. Here Sean shows you how to be an informed shopper when shipping from credit card processing.
The majority of businesses now accept credit cards, and for many it is the most important financial service – the one that is most mission-critical and most expensive. Unfortunately, the majority of business owners get a really lousy deal on their credit card processing. According to a Federal Reserve publication (P.20) The Merchant-Acquiring Side of the Payment Card Industry: Structure, Operations and Challenges businesses with less than $1M in credit card receipts / year pay between 0.69% and 1.82% more than the wholesale (interchange) price that Visa and Mastercard pay for transactions. Here are my 5 steps for getting a good deal on your credit card processing.
1. Be Professional and Know What you are Looking For
If you need a particular processing setup to work with your POS system or internet gateway know that in advance, you will sound like you know what you are talking about and it will screen out processors that are not expert at dealing with that situation (which costs more in both the short and long run).
2. No Cancel Fee
Never, ever, ever agree to a cancellation fee. The majority of processors will waive their standard cancel fee to seal a deal. Having a cancel fee which often range from $300 to $several thousand gives the processor a terrible incentive to provide you good service and keep your fees constant.
3. Interchange Plus Pricing
- there are a number of structures for credit card processing contracts. Interchange plus is the best because you are charged the visa/mastercard "interchange" or wholesale rate and then a predetermined, constant markup above interchange. It’s like buying a car for a set markup over the invoice price, you know that the car dealer is selling you the car for $500 more than they bought it from the manufacturer so you know you are getting a decent deal.
As a friend of ours who runs a software company said: "saying interchange plus is like saying – ‘I know better, so don’t try to rip me off’". Steer away from ERR (Enhanced Recover Reduced) and Tiered pricing schemes. This blog article has some quotes from an executive at Global Payments, a bit credit card processor, about how they make less money on interchange-plus because it is less confusing .
4. Shop Around
Interchange plus offers are easy to compare to each other, so shop with at least 5 processors, make sure they understand that you are shopping around and they need to be competitive.
5. Don’t Rent or Lease Equipment
For the most part credit card processing equipment is quite cheap now. Those little black terminals that you see in small retail stores usually cost $100 – $300 and a full-fledged POS system is a little more than a desktop computer, less than $2000. If you own your own equipment there is less chance for them to sneak in extra profit by padding your lease payments and it also makes it easier to switch if something goes wrong in the relationship.
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Photo Credit: Andres Rueda
The REAL Point of Marketing
If you were to ask someone what they think the point of marketing is, you will likely hear that marketing is all about advertising, about letting as many people know about your company, to get exposure.
If that is what your goal is, then you will probably end up broke.
The truth of the matter is that you could shout your company name and slogan from the rooftops and it may not get you anyplace. Why not?
Because everyone is shouting from the rooftops, and your message is just one more buzz among all of the white noise.
Advertising Overload
Several groups have done studies on the amount of marketing messages that people are exposed to. The studies concluded that the average American is exposed to between from 247 to 3,000 marketing messages each and every day, depending on the specific study and what they considered a “marketing message”.
But if you take a minute to consider all of the places we see ads, such as television commercials, in magazines we read while waiting to get our hair cut, billboards we see on our way to the office, bumper stickers on the car in front of us that is going five under the speed limit, then you will come to realize that our brains are literally bombarded with these messages.
That is why our minds have evolved a highly tuned filtering system that turns all of it into background noise. These marketing messages have become invisible.
It is becoming increasingly difficult to get the attention of consumers when there is such a cacophony of other marketing happening all around them.
The key lies in one simple word – differentiation.
Simply Put, How are you Different?
The newspapers and yellow pages are filled with companies that just put their name out there and pray. They think that just by making their presence known, customers will crawl out of the woodwork like roaches and begin calling them, wanting what they have to offer.
If you want to truly succeed in marketing, you need to figure out how you are different from the competition. Figure out a niche to serve or a unique benefit you offer that nobody else does. Then you have to figure out a way to clearly communicate that to your target market.
The Bottom Line
Come up with a compelling reason why consumers should do business with you as opposed to someone else. Then find a way to stand out in the way you get your message out. Be unique, be different, and make people notice you.
This is the true point of marketing. This is how you beat your competitors and keep people flocking to buy your product.
Brent Allan is an expert at marketing your small business and growing your profits. He is also the head honcho over at www.BizWarriorOnline.com and publisher of the “Million Dollar Newsletter.”
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Photo credit: Symic
Getting Your Blog off the Ground and Growing!
Most small business owners understand the importance of having a blog as part of their business. However, figuring out where to start and how to grow the blog is a daunting task – Today’s guest post from David Gurevich (who’s posted here before, sharing SEO tips for small business websites) should help answer those questions you have about begining to blog.
David recently visited Israel and helped his 14 year old nephew start a blog on iPod hacks: the iPod Wizard. With experience with more than 10 internet start-ups, David wrote this letter on the flight back to Boston to help teach his nephew how to blog.
A Letter to My Nephew
Dear Benjy,
The road to a successful online blog may seem foggy to you, but I have learned with experience what the first few steps are. As follows is everything about blogging that you need to know. Because we can’t take walks together anymore as I’ve left for the States, I’ve written it down for you.
Getting Initial Traffic/Subscribers
First, always use keyword tools to find high volume/low competition search phrases and to see what people are thinking or are curious about. Google Keywords is one useful one, as is Wordstream. You can use Wordstream to find good options to plug into Google Keywords; other keyword tools are also useful, but sometimes not so accurate.
These tools will take a keyword phrase like “green bananas” and tell you how many people search for it monthly. If 10,000 people monthly, for instance, want to learn about “green banana pies” and no other site is offering an article on that, it’s quite easy to get that traffic.
A strong initial move is to find a keyword that many people are searching for but doesn’t have significant competition. A good initial target is a phrase that has 5-10,000 monthly searches. Write an article on that keyword. Then you can join forums and add links to your article – this is too much of a pain to do for all your articles, but can be a great way to rank well initially and get some good traffic.
To get initial subscribers, people who sign up for your blog’s updates, this is one of the best strategies: write 5 AWESOME posts that are really useful or interesting. Post them to your site. Now keep posting awesome posts, at least 1 a week, but also post awesome posts on related blogs.
To do so, you have to find blogs in your niche and convince the owner to allow you to provide a guest post. It isn’t so hard because everyone wants free, high-quality content. This article, for instance, is a guest post.
What is an “Awesome Post”?
An awesome post is one that is typically long, interesting, either original or provides a new angle on an idea, and makes readers think “wow, this is awesome.” Creating one can take several hours to research, write and edit. Here is more on that strategy; this article, which discusses all the medications for treating a common condition, is one of my attempts to write an ‘awesome’ article.
Sharing some of your best posts – at first – can attract attention and new subscribers from the people most interested in your writing.
But while long, authoritative posts are a great strategy, I have seen many blogs that thrive on many short ones, especially when they are commenting or responding to news items. The best idea, in my opinion, is to provide many awesome posts.
Since that may be too much work, consistently providing great posts mixed with many short ones is a common strategy.
Remember, the title of each post is the single most important thing. It will determine if people read your post, what they expect from it, and if search engines will send it traffic. Make it your habit to use effective titles.
Also remember that getting links that point to your site is the number one way to get traffic to the site from search engines. Every link that points to your site is like a vote saying it is high quality. That said, links from “bad” sites can be worthless.
Again, identify and befriend existing blogs in the same niche. You can do this by searching for related phrases like, “iPod blog,” and so on. They are your competition until you befriend them. Then ‘a rising tide floats all boats.’
Develop relationships with your readers. Respond to their comments with an eye towards developing a long-term relationship. You want to develop a base of subscribers who appreciate the posts you provide, and who will help spread the word for you.
Post and respond to news items. For you, if Apple does something – cover it! Show off your personality in your posts when possible because it is that which people are drawn to. A blog is your personal brand so make sure to represent.
How to Keep on Track
You need to set a schedule for posting. Make a schedule that you can stick to, then stick to it. This is absolutely essential. You have more free time than you think, and when you have to get something done by a certain time, you will. Set goals and standards & meet them. For myself, for instance, my goal is to write at least 2 articles a week, with one focused on a new or challenging medication.
Be creative, but train yourself to be creative in a way that leads to success. Andy Warhol has no more talent than dozens of artists I know who are poor. His genius was marketing his creativity. Remember those conversations we have about how bad modern hip-hop artists are? Their poor quality doesn’t hold them back from making millions of dollars – being able to sell something can have little to do with how good the thing actually is.
Look at the top blogs and see what they do – best of all, figure out which of their posts are linked to or most commented. Those posts can teach you much more than I about what a great post is.
On that subject, occasionally check out Digg.com to find out what is popular. The articles that make it to the front page there can also tell you a lot.
When writing instructions, assume your reader knows the bare minimum and is not that smart. Assume impatience – if things aren’t clear or make sense in a matter of seconds, the visitors go away.
Always remember that people pay attention to something as long as they find it interesting. People have horribly short attention spans but when you get their attention you can hold it as long as you are capable.
To improve your writing style, find the best writing that does something similar and learn from it. Different situations call for different styles, but some writing, like that of The New York Times, is always a delight.
General Advice
Have a Google alert for your brand name. This will let you quickly know whenever you are mentioned.
If you run out of post ideas, use keyword tools to find things people are searching for. That will almost always give you an idea or two. Or make a list! Some of the most popular posts are lists, like “50 ways to have more energy.”
Find a good monetization method. Remember, having 100 visitors daily and selling one $50 product makes as much money as having 5,000 and getting paid from advertising. Guess which one is easier?
Use ad placement that does not detract from your readers’ experience but that makes you good money.
Keep up to date with the best practice security. You do not want your site shut down because of a virus. Respond to comments with an eye towards building a long term relationship. Have a mission statement or goal and use it to guide all your decisions.
When you employ someone, make sure they understand why they are needed. They are making the website so…, they are running a PR campaign so… This will make their lives easier while ensuring the product you get is in line with your goals.
Favor paying a little more to get a great job over paying little and getting something that reflects badly on you. Your website design can easily cost in the thousands depending on complexity and quality, but remember that your design is an investment. It controls how readers view your content and frames everything. So it’s quite important.
Be passionate about what you do. This is made easier by choosing to do things that you are passionate about. When you care about something, it will show in everything you do and will lead to you success and keep you going through the hard times.
Have metrics for success. You will be successful when you have this many visitors a month, and make this much revenue. Set reasonable yet ambitious goals. Choose a great domain name, possibly one that includes relevant keywords. But you’ve done that already.
Know what you do best and how valuable your time is. If your work is worth $30 an hour, spending time on $15 an hour work is waste of your time. Most importantly, doing the $30 work will improve the skills that take you to $45 an hour, while the less paid work typically leads nowhere that you aren’t already.
As such. it makes sense to pay someone $15 an hour so you can do the $30 an hour work.
Now thinking like that only works if you are serious. If you are worth $30 an hour but spend your time watching YouTube videos or wasting time, then such analysis doesn’t matter.
Be very careful in hiring people. It is a lot like starting a relationship or dating someone, which you will soon learn more about! You will get burned by someone you hire sooner or later, this I can promise you, but you will at some point have to do it nonetheless.
Get business cards with your site address to give to people. When advertising, be very careful and know how to gauge success. StumbleUpon advertising, for instance, can be fun if you get stumbled (which isn’t that hard), but after the thousands of people visit – how many new subscribers did you get?
Numbers are one thing, cash in your bank account or loyal readers is another.
In Conclusion…
Planning is the key to success. As mentioned, you can even plan creativity or inspiration. That said, sometimes great ideas happen when you least expect them. It is a common misconception, however, that this means not trying or working hard is OK if you have sudden breakthroughs.
As many wise people have said, “the more I prepare, the luckier I find myself.”
There is nothing like setting goals – and meeting them – to improve your performance, quality and achieve greatness.
Listen most carefully to criticism because it almost always has some truth in it that is something you can improve. Praise, on the other hand, deafens you quite quickly.
Realize that hard work means getting up earlier than your competition and going to sleep later. But there are millions of people who work 12 hours a day and remain in horrible poverty. If you ever feel too proud, remember that it is only luck that you do not have that fate.
Still, it is no longer luck when you work intelligently and make the 8 hours you work worth a great deal. That is why you must plan. A planned move is silent but when you reach your destination will ring with obviousness.
Realize that blogging is a learning process. My first posts seem terrible to me now, but they were 100% needed. Only after writing about 100 of them has my writing become somewhat better. Still, with editing – and an eye towards meeting the needs of your readers – you will do quite well.
I wrote all that to share some of the things your Uncle has learned the hard way but will end with the simple truth.
If you can provide great quality posts consistently while building a relationship with your readers, you will succeed. Do that, and I can promise results. There are many nifty and fun diversions along the way like advertising and promotions, but everything else is just a detail.
To repeat: Provide great quality posts consistently while building a relationship with your readers.
Make doing that your goal and you will succeed.
I wrote these words and published them on a top blog to give your site a boost and show you how much I care.
With love,
Your uncle,
David
David is happy because his blogging on medical topics has helped thousands of people understand their conditions and medications better. Hopefully this post will help you better understand how to blog. David occasionally tries his luck (fairly successfully) as an SEO consultant and recently wrote an adult add adhd book.
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