Comments on: 3 Examples of Awful Customer Service Your Biz Won’t Want to Imitate

By: Learn From This Customer Service Epic Fail

Learn From This Customer Service Epic Fail — Tue, 15 Jun 2010 16:45:03 +0000

[...] A previous article about 3 Examples of Awful Customer Experience states that “Companies that excel in communicating often excel in service as well.” [...]

By: Marketer Matt

Marketer Matt — Wed, 26 May 2010 19:29:25 +0000

Wow these stories are almost unreal. I’m kinda surprised by the Verizon one honestly. I’ve had nothing but great experiences with their customer service… The “fat” guy getting asked to leave is unbelievable! I thought southwest was known for their hospitality?? Anyone?
Marketer Matt´s last blog ..Internet Marketing is like the California Gold Rush

By: jeggings

jeggings — Thu, 18 Mar 2010 13:17:59 +0000

This is all very true. Good customer service is already half of our success. The secret is to let the customer think they are the most important and let them know they will get what they want.

By: Kat

Kat — Mon, 15 Mar 2010 21:31:53 +0000

I agree with your post about how important communication is for being a great company. I know that sometimes in our business I have failed at this. Thank goodness for the learning process.

One rule that I have tried to remember is “How would I want to be treated if I was in the buyers shoes”

That little bit of advice has helped out tremendously.

By: Gourab Nanda

Gourab Nanda — Fri, 12 Mar 2010 16:19:50 +0000

Caring for your customers is very important for all businesses. Here are some tips to show your customers and prospects that you care: http://bit.ly/cRCNu0

By: Alex

Alex — Fri, 12 Mar 2010 06:45:10 +0000

Awesome article. Those are some big stories that really indicate poor customer service. It all goes back to just listening to the customer. Too often do businesses get caught up in money and internal logistics. Great work bizbee
Alex´s last blog ..Shane DeRolf Interview, Exhilaration & Guidance At Its Finest

By: George Angus

George Angus — Thu, 11 Mar 2010 18:59:28 +0000

Matt,

Got me laughing at your reply. Mayhap you should send her a survey to pinpoint the exact issues.

George

By: smallbizbee

smallbizbee — Thu, 11 Mar 2010 18:39:18 +0000

@Shane
You sound like me, I say quite often what we sell is the experience and service is just a part of that. Don’t sell me dinner, served by a waiter…Give me the experience of a worry free dinner, in a comfortable atmosphere, where I can enjoy myself and not think about a thing for a couple hours. Big difference.

Matt

By: smallbizbee

smallbizbee — Thu, 11 Mar 2010 18:36:13 +0000

@Penny
You hit on something very simple, yet so critical to providing great service – understanding the customer. Many times that’s all the customer wants, just to be understood.

Matt

By: smallbizbee

smallbizbee — Thu, 11 Mar 2010 18:35:13 +0000

@George
I think you may be onto something…The wife tells me that in times when I’ve provided her with less than stellar customer service it was because of my severe inability to effectively communicate. =)

Matt