4 Traits of a Good ISP for Small Businesses
Whether you’re working from home or providing internet to your small business’s office, there’s more to consider when choosing an internet service provider (ISP) for business than for personal use. Even with an office of only 8 people, internet failure for one hour means an entire business day’s worth of productivity went out the window. While no internet service can be perfect all the time, some providers are more reliable than others. If you’re looking into a new internet service for your small business, be sure to keep an eye out for these criteria:
24/7 Customer Support
Technology is not always our friend, which is why you need the best friends you can find at your ISP. A quality tech support service will be available any time of day (if you work from a home office, you know 1am is not an unreasonable time to need service). The speed with which an issue is given attention and even the courteousness of the staff can make all the difference in the world when you are experiencing problems. Investigate whether your provider has local support that can visit your location if an issue cannot be resolved over the phone. Perhaps the best way to gauge the tech support is to ask friends who have used the service; if you don’t know anyone personally, check reviews on reputable consumer watch websites like consumer search.
IP Address Options
Your IP address, or the identifying number assigned to your computer as it connects to the internet, can take one of two forms: static or dynamic. Dynamic IP addresses draw from a pool of addresses that gets shared among other dynamic users. It usually changes each time the user logs in, and several users will often be assigned the same number at the same time. This is often the cheaper option of the two and is acceptable for less internet-dependent businesses. Static IP addresses stay constant and are recommended for VOIP (Voice Over Internet Protocol) or for using your computer as a server. It’s more expensive than dynamic hosting and is allegedly less secure because it is easier to track an unchanging address — but it is indispensable when you have more rigorous internet needs. Make sure your ISP provides the IP Address options you need, and allow for changes if your needs change in the future.
High Bandwidth
Of course, no discussion about ISPs would be complete without touching on bandwidth. This number, measured in megabytes per second (MBPS), the big selling point ISPs use in their advertising, but you should be aware of the fine print. Bandwidth comes in two forms: upstream and downstream. Downstream bandwidth is the speed that users can download data from the internet – the bulk of most internet usage. Upstream bandwidth—the speed with which you can upload items—is typically a fraction of the downstream speed, but should be considered if your business requires large files to be uploaded on a frequent basis. Be cautious when comparing advertised bandwidths; usually, the number you see is the maximum speed under the most optimal conditions. The actual speed may be lower, so you should investigate the minimum guaranteed speed.
Included Security
A good ISP will include a security package for you. Security is important for any user, but it’s crucial for a business owner. Features should include firewall protection, which is software or hardware that protects your computers against outside attackers. Both hardware and software firewalls offer specific advantages, but the best protection includes both. Other security features an ISP may offer include virus protection and identity protection software, data backup, and network monitoring. Evaluate the security features offered by various ISPs to determine who offers the most; if you are sold on an ISP that offers less free protection than the competition, they may offer more if you tell them you are considering another company that offers more.
About the Author: Chris Turberville-Tully is a marketing strategist for NewNet, a UK-based internet, hosting and networking solutions company. NewNet services include data centres, dedicated servers, web hosting, business ISP and more. Follow NewNet: http://twitter.com/#!/NewNetISP
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Getting Your Blog off the Ground and Growing!
Most small business owners understand the importance of having a blog as part of their business. However, figuring out where to start and how to grow the blog is a daunting task – Today’s guest post from David Gurevich (who’s posted here before, sharing SEO tips for small business websites) should help answer those questions you have about begining to blog.
David recently visited Israel and helped his 14 year old nephew start a blog on iPod hacks: the iPod Wizard. With experience with more than 10 internet start-ups, David wrote this letter on the flight back to Boston to help teach his nephew how to blog.
A Letter to My Nephew
Dear Benjy,
The road to a successful online blog may seem foggy to you, but I have learned with experience what the first few steps are. As follows is everything about blogging that you need to know. Because we can’t take walks together anymore as I’ve left for the States, I’ve written it down for you.
Getting Initial Traffic/Subscribers
First, always use keyword tools to find high volume/low competition search phrases and to see what people are thinking or are curious about. Google Keywords is one useful one, as is Wordstream. You can use Wordstream to find good options to plug into Google Keywords; other keyword tools are also useful, but sometimes not so accurate.
These tools will take a keyword phrase like “green bananas” and tell you how many people search for it monthly. If 10,000 people monthly, for instance, want to learn about “green banana pies” and no other site is offering an article on that, it’s quite easy to get that traffic.
A strong initial move is to find a keyword that many people are searching for but doesn’t have significant competition. A good initial target is a phrase that has 5-10,000 monthly searches. Write an article on that keyword. Then you can join forums and add links to your article – this is too much of a pain to do for all your articles, but can be a great way to rank well initially and get some good traffic.
To get initial subscribers, people who sign up for your blog’s updates, this is one of the best strategies: write 5 AWESOME posts that are really useful or interesting. Post them to your site. Now keep posting awesome posts, at least 1 a week, but also post awesome posts on related blogs.
To do so, you have to find blogs in your niche and convince the owner to allow you to provide a guest post. It isn’t so hard because everyone wants free, high-quality content. This article, for instance, is a guest post.
What is an “Awesome Post”?
An awesome post is one that is typically long, interesting, either original or provides a new angle on an idea, and makes readers think “wow, this is awesome.” Creating one can take several hours to research, write and edit. Here is more on that strategy; this article, which discusses all the medications for treating a common condition, is one of my attempts to write an ‘awesome’ article.
Sharing some of your best posts – at first – can attract attention and new subscribers from the people most interested in your writing.
But while long, authoritative posts are a great strategy, I have seen many blogs that thrive on many short ones, especially when they are commenting or responding to news items. The best idea, in my opinion, is to provide many awesome posts.
Since that may be too much work, consistently providing great posts mixed with many short ones is a common strategy.
Remember, the title of each post is the single most important thing. It will determine if people read your post, what they expect from it, and if search engines will send it traffic. Make it your habit to use effective titles.
Also remember that getting links that point to your site is the number one way to get traffic to the site from search engines. Every link that points to your site is like a vote saying it is high quality. That said, links from “bad” sites can be worthless.
Again, identify and befriend existing blogs in the same niche. You can do this by searching for related phrases like, “iPod blog,” and so on. They are your competition until you befriend them. Then ‘a rising tide floats all boats.’
Develop relationships with your readers. Respond to their comments with an eye towards developing a long-term relationship. You want to develop a base of subscribers who appreciate the posts you provide, and who will help spread the word for you.
Post and respond to news items. For you, if Apple does something – cover it! Show off your personality in your posts when possible because it is that which people are drawn to. A blog is your personal brand so make sure to represent.
How to Keep on Track
You need to set a schedule for posting. Make a schedule that you can stick to, then stick to it. This is absolutely essential. You have more free time than you think, and when you have to get something done by a certain time, you will. Set goals and standards & meet them. For myself, for instance, my goal is to write at least 2 articles a week, with one focused on a new or challenging medication.
Be creative, but train yourself to be creative in a way that leads to success. Andy Warhol has no more talent than dozens of artists I know who are poor. His genius was marketing his creativity. Remember those conversations we have about how bad modern hip-hop artists are? Their poor quality doesn’t hold them back from making millions of dollars – being able to sell something can have little to do with how good the thing actually is.
Look at the top blogs and see what they do – best of all, figure out which of their posts are linked to or most commented. Those posts can teach you much more than I about what a great post is.
On that subject, occasionally check out Digg.com to find out what is popular. The articles that make it to the front page there can also tell you a lot.
When writing instructions, assume your reader knows the bare minimum and is not that smart. Assume impatience – if things aren’t clear or make sense in a matter of seconds, the visitors go away.
Always remember that people pay attention to something as long as they find it interesting. People have horribly short attention spans but when you get their attention you can hold it as long as you are capable.
To improve your writing style, find the best writing that does something similar and learn from it. Different situations call for different styles, but some writing, like that of The New York Times, is always a delight.
General Advice
Have a Google alert for your brand name. This will let you quickly know whenever you are mentioned.
If you run out of post ideas, use keyword tools to find things people are searching for. That will almost always give you an idea or two. Or make a list! Some of the most popular posts are lists, like “50 ways to have more energy.”
Find a good monetization method. Remember, having 100 visitors daily and selling one $50 product makes as much money as having 5,000 and getting paid from advertising. Guess which one is easier?
Use ad placement that does not detract from your readers’ experience but that makes you good money.
Keep up to date with the best practice security. You do not want your site shut down because of a virus. Respond to comments with an eye towards building a long term relationship. Have a mission statement or goal and use it to guide all your decisions.
When you employ someone, make sure they understand why they are needed. They are making the website so…, they are running a PR campaign so… This will make their lives easier while ensuring the product you get is in line with your goals.
Favor paying a little more to get a great job over paying little and getting something that reflects badly on you. Your website design can easily cost in the thousands depending on complexity and quality, but remember that your design is an investment. It controls how readers view your content and frames everything. So it’s quite important.
Be passionate about what you do. This is made easier by choosing to do things that you are passionate about. When you care about something, it will show in everything you do and will lead to you success and keep you going through the hard times.
Have metrics for success. You will be successful when you have this many visitors a month, and make this much revenue. Set reasonable yet ambitious goals. Choose a great domain name, possibly one that includes relevant keywords. But you’ve done that already.
Know what you do best and how valuable your time is. If your work is worth $30 an hour, spending time on $15 an hour work is waste of your time. Most importantly, doing the $30 work will improve the skills that take you to $45 an hour, while the less paid work typically leads nowhere that you aren’t already.
As such. it makes sense to pay someone $15 an hour so you can do the $30 an hour work.
Now thinking like that only works if you are serious. If you are worth $30 an hour but spend your time watching YouTube videos or wasting time, then such analysis doesn’t matter.
Be very careful in hiring people. It is a lot like starting a relationship or dating someone, which you will soon learn more about! You will get burned by someone you hire sooner or later, this I can promise you, but you will at some point have to do it nonetheless.
Get business cards with your site address to give to people. When advertising, be very careful and know how to gauge success. StumbleUpon advertising, for instance, can be fun if you get stumbled (which isn’t that hard), but after the thousands of people visit – how many new subscribers did you get?
Numbers are one thing, cash in your bank account or loyal readers is another.
In Conclusion…
Planning is the key to success. As mentioned, you can even plan creativity or inspiration. That said, sometimes great ideas happen when you least expect them. It is a common misconception, however, that this means not trying or working hard is OK if you have sudden breakthroughs.
As many wise people have said, “the more I prepare, the luckier I find myself.”
There is nothing like setting goals – and meeting them – to improve your performance, quality and achieve greatness.
Listen most carefully to criticism because it almost always has some truth in it that is something you can improve. Praise, on the other hand, deafens you quite quickly.
Realize that hard work means getting up earlier than your competition and going to sleep later. But there are millions of people who work 12 hours a day and remain in horrible poverty. If you ever feel too proud, remember that it is only luck that you do not have that fate.
Still, it is no longer luck when you work intelligently and make the 8 hours you work worth a great deal. That is why you must plan. A planned move is silent but when you reach your destination will ring with obviousness.
Realize that blogging is a learning process. My first posts seem terrible to me now, but they were 100% needed. Only after writing about 100 of them has my writing become somewhat better. Still, with editing – and an eye towards meeting the needs of your readers – you will do quite well.
I wrote all that to share some of the things your Uncle has learned the hard way but will end with the simple truth.
If you can provide great quality posts consistently while building a relationship with your readers, you will succeed. Do that, and I can promise results. There are many nifty and fun diversions along the way like advertising and promotions, but everything else is just a detail.
To repeat: Provide great quality posts consistently while building a relationship with your readers.
Make doing that your goal and you will succeed.
I wrote these words and published them on a top blog to give your site a boost and show you how much I care.
With love,
Your uncle,
David
David is happy because his blogging on medical topics has helped thousands of people understand their conditions and medications better. Hopefully this post will help you better understand how to blog. David occasionally tries his luck (fairly successfully) as an SEO consultant and recently wrote an adult add adhd book.
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Photo Credit: Mike Licht, NotionsCapital.com
Why Your Online Customers Might Hate You
Below is the third article in our $150 competition sponsored by BizSugar.com. It’s submitted by Andy of Travel Online Partners. Good luck to everyone who contributed an article!
Do you feel like your website and online presence is just “another nuisance” to your day? Feel like you’re just wasting your time with online technology? If so, check out these common mistakes businesses make online – if your online presence is flailing, it might be because your customers just don’t like you.
You don’t tell them what you do
If a potential customer isn’t able to discern in 10-15 seconds what it is that you do exactly, they’ll quickly gaze over and move on. This is of utmost importance on your homepage, but via search engines new customers can arrive on any page. So be sure that on every page of your website, you at least briefly explain who you are and make further information easily accessible. A clear strapline or slogan in the header as well as an easily placed “About Us” usually does the trick.
You don’t tell them why
Remember the old saying what’s in it for me? It is still a vital marketing tool and many websites fail to answer this question. Whether it is features or benefits, make it clear why customers should take advantage of what you have to offer. Will it save them money, make them money, improve their life, or just make them feel good? Don’t be afraid to spell it out; a “Why Us” or a “What It Will Do for You” is a completely appropriate headline section to any sales page.
You show off too much flash and bling
Nobody likes a show off, and your online customers are no exception. With lots of fancy graphics and spinning widgets, your true message will be lost. I’m not saying your website shouldn’t be slick, professional, and attractive. But stop and think: does your “add-ons” actually add value or just add to the noise?
You don’t tell them how
Do all of your web pages tell customers what to do next? So many blog articles leave folk wondering how they get more. Your content is there to draw customers in, so after you’ve done a smashing job of telling them a story or giving them information, offer up the next action. Make it super clear; yes – that means big, colourful buttons that say “Buy Now” or “Click Here to Check Availability.” Online customers like to be told what to do, so tell ‘em!
You don’t understand them
Website copy must be directly targeted to your ideal customer; write for everybody and nobody will listen. Write for a special someone and they’ll take notice. You need to know if your customers need jargon explained, if they respect complex and thoughtful topics, or if they’re more visual people. Picture one of your ideal customers in the room and read your web content aloud – would that single individual person be interested?
You tell them to go to your competitors
I never understood why small businesses put advertisements for other products on their website. The worst is Google Adsense – those contextual ads are usually for your competition! You should never place advertisements on your website unless you will make more money from the sale than you would by selling your own products and services. Instead of that lame affiliate ad in the sidebar, why not have a great banner ad for your highest margin product?
Photo credit: Zach Klein
9 Powerful SEO Tips for your Small Business Website
Many business owners understand the importance of their site ranking well on Google and the other search engines, but for many search engine optimization (SEO) remains a mystery. Today we have David Gurevich sharing his top 9 tips to get your SEO on track the easy way.
SEO, or search engine optimization, is the practice of getting search engines to show your website when someone uses them. It can provide a great source of traffic for your website and build new customers and clients.
The Most Important Rules of SEO
The problem is, though, that most small business sites don’t have what it takes to rank well in search engines. This guide will help you with the basics.
The most important rules of SEO?
1) Use a keyword researcher tool like Wordtracker
Find what keywords are being searched for. Then create pages that specifically target those. How?
2) Use the keywords in your <title> tags. And once or twice in the body of your page.
Each keyword you’re targeting should have its own page specifically targeted at that keyword.
3) Then get people to link to you!
The hardest part is getting people to link to you. That is a major topic in and of itself.
9 Powerful SEO Tips for your Small Business Website
With the basics out of the way, here are 9 more powerful approaches. Enjoy!
Tip #1: Add Content!
Add a lot of content. Preferably in serviceable English, well written, and cogent. You want to get about 10-30 pages of new content a month and get this content linked to. If you write scholarly papers, you can get yourself linked to by .edu and high PR sites, which will sharply boost your site. Finally, by honing in your articles on specific keywords, you can target new areas and reap niche searches.
Remember, niche searches – as a group – are usually worth more than the major terms. This is for two reasons: a niche search indicates that the searcher is relatively more sophisticated. He or she knows what they want. They tend to buy product at higher rates. Secondly, around half of all searches are 2 or 3 words. Considering the vast amount of possibilities this creates, there is a world of marketing opportunity.
A spin on this is adding articles to other sites. While it may be hard to create an interesting article based on your subject, if you do so, and make it snappy, you may get some Digg or del.ico.ous love.
Also, many of the midrange keywords are not heavily contested. A lot of websites still think that a good search engine strategy is just repeating keywords, something that was true in the early years of 2000. Worst of all, because they may have OK search engine results, they may be complacent.
Often their good results come from a lack of competition, and an adept campaign can eat away at their share.
Tip #2: Beware Grand Promises
SEOs who promise to submit your site to thousands of search engines are misleading you. There are only a few major search engines, the top three of which are Google, MSN, and Yahoo for the US. For marketing in Asia and Europe, other engines hold reign, but again with a few industry leaders. The top search engines of every single country put together would be far less than 100.
There may be some special cases where your content is very, very specific, and you’d want to target quite selectively. In that case, submission to a specialized search engine would be fine. But in general, a promise to submit your website to thousands of search engines is meaningless.
Worse. After submission to thousands of search engines, your website may end up on a link-farm. Even if Google has not already devalued the links from that page, hurting your site, it may do so at will later.
Legit link building submission techniques are, of course, a component of online marketing. But ignore offers that sound too good to be true. Know what is happening with your information.
Tip #3: Avoid Black Hat Tricks
Your competitor is out-ranking you. You check their website out: two things stand out. They have hundreds of keywords stuffed on their page, and they use two titles (repeat the title tag). Thinking this is their key to success, you quickly copy that technique, or request your tech guys to do it for you.
Don’t!
Try this instead. Use a PR checker tool to evaluate their website. Analyze their backlinks. Most likely you’ll find that their position is not the result of high quality SEO – the competition is simply just doing a worse job.
Using Black Hat techniques to try to trick search engines won’t work in the long run and, in the worst case scenario, will result in your page being removed from the search index entirely. Car giant Mercedes Benz once had their site removed from Google due to such violations.
Tip #4: Make Everything Work
Optimize everything. Google is increasing its use of Universal Search, but is doing so subtly. It’s not hitting you over the head with images in every search. Search for Monet. First you’ll see "Image Results." Search for Bird Flu. First you’ll find a prompt to refine your results, then, scrolling down, perhaps a news entry. Then, on the bottom, images. Images, video, and news articles are now mixed in with regular search results. This is a cutting edge shift, and some laggards have yet to realize its potential.
You need to have every part of your website optimized.
What this means is giving images accurate titles. Instead of "02303212.jpg," have "widget-doing-dance.jpg." The better image title has some impact on search engines. Also, make sure to give your images alt text (by simply adding alt = "text-here" in the html that adds the image). This does three things: makes your website accessible to people who can’t see your image and helps your search engine rankings.
Your alt text should be pertinent, add mood, and if possible contain keywords.
Tip #5: Page Title is Important
Do not put your company name in your page title. Keep the titles short and focused on the keyword content. If someone searches for your company name, they will find your website. What about when they search for keywords related to it? Search engines value very highly the page title.
Also, having your company name repeat over many pages can negatively affect the behavior of search bots. It may seem like duplication. The page title holds a lot of weight with search engines. Don’t waste that power!
Tip #6: Use Wikipedia
Write a Wikipedia article if your website is big enough. If not, keep pumping out the content until it is. Although Wikipedia itself will not add much to your ranking, it is almost a search engine in and of itself. If and when a potential client/customer wants to look up your information, many times they’ll just plug it into Wikipedia and see what pops out. Also, many other websites copy the Wikipedia information, and those links to your website may add value.
In writing your Wikipedia article, make sure to be balanced. In general, try to create some conflict or story. Give free product to less well-off people. Start a scholarship. Find a celebrity to siphon attention from. Who knows?
Tip #7: Use YouTube (and others)
Create a YouTube video!
Consumers are very good at figuring out what is an ad and what isn’t, at least in the conventional sense. Online videos, however, can easily slip under the radar as long as they are entertaining. Take advantage of this by creating a few videos that deal with whatever it is you do.
Make the videos funny. Make them good-sized but not too long. Make sure to include a URL in the video itself. You probably won’t reach the fame of the Star Wars kid or the John Kerry girl, but you may make some more sales and increase awareness. Which should be enough, at least for your accountant.
Tip #8: Catch alternate URLs
Type in http://yoursite.com, where yoursite is, well, the URL of your site. Does it resolve? Does www.yoursite.com also resolve? Unless you are doing this on purpose, this could be a problem. The two URLs are treated as separate websites, and can confuse Search Engines.
In the worst case scenario, the Search Engine flags the two different pages as being duplicates of one another. Being flagged as duplicate material will, at the least, hurt your rating. At worst, it’ll send your site to the Supplemental index, which is like a garbage dump for websites.
To fix this problem, use this .htaccess code: (without the >>>:)
>>>: Options +FollowSymLinks
>>>: RewriteEngine on
>>>: RewriteCond %{HTTP_HOST} ^yoursite.com [NC]
>>>: RewriteRule ^(.*)$ http://www.yoursite.com/$1 [L,R=301]
This will redirect the http://yoursite.com to www.yoursite.com. The opposite can be done to redirect http://www.yoursite.com to http://yoursite.com, if so desired.
Tip #9: Help your users help you
Make it very easy for your users to spread the word. Include "Tell a friend" functionality where and whenever possible. Also make sure to make it really, really simple. Everyone likes it when something works without too much thinking.
Another form of this is to add Social Bookmarking (SB) capability. SB is relatively new by real world standards and old stuff by internet standards – what it is, basically, is sites like Digg, Del.icio.us, and others, that let users compile their website preferences with others. You want to make it easy for you users to SB you.
In addition to spreading the word, Social Bookmarks have tremendous influence on Search Engines. Expert SEO-ers have recently done experiments where, by using the power of Social Bookmarking, they were able to gain top ten positions for very, very competitive search terms.
Quite recently, though less by standard SB sites, a Google search for "Miserable Failure" would lead to George Bush’s as a first result. This was an orchestrated campaign that worked by having many people link to George Bush’s website with the link text "Miserable Failure." Their success in manipulating the results only underscores how important SB is.
Author Bio:
David Gurevich has 2 years of SEO experience, making him a granddad in the field. He combines his love of Biology and Business at his blog, Health, Life & Stuff. He particularly enjoys writing about if we’re going crazy answer: we’re not, and if Antidepressants really work
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Photo Credit: Bramus!
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